Neatsvor Sweeper Software Privacy Policy

Our privacy policy was updated on March 10 , 2023 .

This privacy policy makes privacy statements and commitments for Neatsvor sweeper software . We recommend that you read this agreement in detail.

Neatsvor Sweeper Software respects and protects the privacy of all users of the service. However, this software will treat this information with a high degree of diligence and prudence. Except as otherwise provided in this Privacy Policy, our company will not disclose or provide this information to third parties without your prior permission. Our company will update this privacy policy from time to time. When you agree to this Software Service Use Agreement, you are deemed to have agreed to the entire content of this Privacy Policy. 

Neatsvor sweeping machine software is a platform for controlling and managing smart devices provided by Shenzhen Huaxin Information Technology Co., Ltd., Hangzhou Jumei E-Commerce Co., Ltd. and Shanghai Heimou Intelligent Technology Co., Ltd. (referred to as "we"). . Ultimately, we want to bring the best experience to our users. If you have any questions about the personal information handling practices described in this Privacy Policy, or if you do not wish to use our services, please contact us by email so that we can handle your special needs. We'd love to hear your feedback.

1. Our promise to you

1. This privacy policy stipulates how we collect, use, disclose, process and protect the information you provide to us when you use Neatsvor sweeper software . If we ask you to provide certain information in order to verify your identity when using our products and services, we will use that information strictly in accordance with this Privacy Policy and/or our User Agreement.

2. This privacy policy was formulated with your needs in full consideration. Please fully understand our personal information collection and use practices, and be confident that you can ultimately control the personal information provided to us.

3. In this Privacy Policy, "Personal Information" means data that can identify a specific individual either by itself or by association with other information about that individual to which we have access. Such personal information includes but is not limited to the information you provide, mobile terminal related information, etc.

4. By using the Neatsvor sweeper software , you are deemed to have read, acknowledged and accepted all the terms stated in this Privacy Policy, including any changes we may make at any time. In order to comply with applicable relevant laws, including your local data protection regulations, we will specifically seek your explicit consent for the specific processing of special categories of personal information. At the same time, we are committed to complying with applicable relevant laws to protect the privacy, confidentiality and security of your personal information, and all our employees and agents will also fulfill these obligations.

5. All we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact us at support@neatsvor.com so that we can address your specific needs. We are happy to deal with your issue directly.

2. Information collection and use

(1) Situations that require you to authorize us to collect and use your personal information

1. In order to provide you with our services, we will ask you to provide the personal information necessary to provide you with the services. If you do not provide personal information, we may not be able to provide you with our products or services.

2. In order to facilitate you to have a clearer understanding of the privacy policy, some common terms in this article are explained:

(1) Mobile terminal: mobile device running Neatsvor smart sweeper, such as mobile phone, tablet, etc.;

(2) Equipment: Intelligent hardware devices that can be connected to the IoT platform through Neatsvor sweepers , such as our sweeping robots, etc.

3. We will only collect information necessary for specific, clear and legitimate purposes, and will not further process relevant information in a manner that is incompatible with these purposes. We collect the following types of information (whether or not it is personal information):

(1) Information you provide to us (including your contact information): We may collect the personal information you provide to us, such as your mobile phone number, email address, feedback information sent, and your own uploads in the Neatsvor sweeper avatar, other information filled in by yourself, etc. Since your mobile phone number and email address are important information for logging in to the Neatsvor sweeper , this information will always be saved in the mobile terminal running the Neatsvor sweeper . If you want to delete this information, you can choose to delete the account. Regarding the method of deleting an account, please refer to "Deleting Information" below.

(2) In order to provide you with Neatsvor sweeper services so that you can safely connect and manage smart devices, we may collect your Wi-Fi information, location information, mobile phone camera, login account information, mobile phone related information, smart Equipment related information, etc. This information will be used to provide you with smart device quick connection, connection, discovery of nearby devices and device management functions. The above information is detailed as follows:

Login account information: mobile phone number, nickname, avatar information.

Mobile terminal related information: hardware device identification (IMEI/OAID, Mac address, Android ID), mobile terminal model, system version information, system language, country or region where the mobile terminal is set, version number of the application store, mobile terminal camera, Mobile terminal screen size and resolution, CPU and display device related information, information about the cellular network operator used by the mobile terminal, Neatsvor sweeper crash information, etc.

·Smart device related information: the device identification of the smart device (such as device IMEI, Mac address, IP address), Bluetooth information, software and firmware version number information of the smart device.

·Software installation list: Obtain sensitive information of the user's software installation list.

·Coarse location information (only available for certain services/features): Information related to your location, including: Region and country code.

·Network access information: SSID and password of the access router. For the avoidance of doubt, password information is only saved on the device and will not be uploaded to the server.

.Storage permission: To change the avatar or background image, the user needs to open the user's photo album and read the selected image.

(2) How this personal information will be used

1. The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable relevant laws. You hereby consent to the processing of Personal Information and the disclosure of Personal Information to our affiliates, third party service providers (as defined below) for the purposes set forth in this Privacy Policy.

2.Device sharing

We support you to share your smart device with others through your mobile phone account. After sharing, the person being shared can also control the smart device. In order to enjoy this function, we may collect the sharing account information and the sharing status of the device you provide to provide you with the function of sharing the device with other Neatsvor smart sweeper users for joint control and use, and for the display of the device list page Share status.

2. We may use your personal information for the following purposes:

(1) To provide, process, maintain, improve, develop our products and/or services to you, as well as services provided through equipment or Neatsvor sweepers .

(2) Communicate with you about your equipment, services or any general inquiries (such as updates, equipment firmware/software upgrades, customer consultation support, related information, notifications), etc.

(3) Analyze and develop statistical information related to the use of our products and services to better improve our products and services.

(4) Store and maintain information related to you for our business operations or fulfillment of legal obligations.

(5) Regarding how we use your information (which may include personal information), more detailed instructions are provided below:

·Create your Neatsvor sweeper account. The mobile phone number collected when creating an account through a mobile terminal is used to create your personal account and profile page. The avatar you upload is used for display on your profile page.

·Ensure the realization of the basic functions of Neatsvor sweepers and equipment. We collect your login information to ensure the realization of the basic functions of the Neatsvor sweeper ; we collect the relevant device information bound to the account to ensure the realization of the basic functions of the equipment.

·Provide location-based services. We may use coarse location information to assist in determining the data center to which devices and mobile terminals are connected.

·Device access. When the device needs to be connected to the network for use, the device needs to be set up accordingly through the Neatsvor sweeper . This process requires you to enter the corresponding Wi-Fi name and password, combined with the collected time zone settings, rough location information, and account Name, this information is only used for device network configuration.

·Verify user identity. Neatsvor sweepers use a password to verify your identity, ensuring that unauthorized persons cannot log in.

·Collect user feedback. We may collect the feedback questions you send us, feedback logs, and the phone number or email you fill in. This information will be used to let us better understand the problems you encounter and contact you.

(7) Provide firmware upgrade function. In order for you to continue to enjoy the latest Neatsvor smart sweeper service, we may use your Neatsvor smart sweeper application version information and mobile phone model to provide you with Neatsvor smart sweeper application upgrade services. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of your smart devices to ensure that you can use the latest version of the service (including firmware version).

(8) Improve products and services. We use your mobile terminal and Neatsvor sweeper operation related information to better improve our products and services.

(3) Who do we share your information with?

1. We will not sell any personal information to third parties.

2. We may sometimes disclose your personal information to third parties (as defined below) in order to provide the products or services you have requested.

3. We may make disclosures to our third-party service providers and affiliates listed below in this section. In each of the circumstances described in this section, you can be assured that we will only share your personal information in accordance with your authorization, which will include the sub-processors processing your personal information. You should be aware that, in any of the circumstances described below, when we share your personal information with a third-party service provider, we will contractually set out the third party's practices and obligations to comply with applicable local data protection laws. We contractually ensure that third-party service providers comply with the privacy standards that apply to them in your jurisdiction.

(4) Sharing information with our affiliated companies and third-party service providers

1. In order to conduct business operations smoothly and provide you with all the functions of products and services, we may provide you with services to our affiliates (which are involved in manufacturing, product sales, after-sales services, etc.) or our third-party service providers ( Our mailing stores, delivery service providers, telecommunications companies, data centers, data storage facilities, technical support, customer service providers, IOT service providers) disclose your personal information. Such third party service providers may process your personal information on our behalf or for one or more of the items listed above. If you no longer want to allow us to share this information, please contact us by sending an email to support@neatsvor.com to delete your account, or stop sharing by revoking authorization (the specific process of revoking authorization can be found below).

2. The third-party software development kit (SDK) we have accessed is designed to adapt to the use of Neatsvor sweepers and third-party platform services on different mobile devices to achieve your mobile device identity authentication, mobile device security, and receive information push. Log in to the third-party platform account and share information through the third-party platform. Neatsvor smart sweeper is connected to the third-party SDK. The above-mentioned third-party SDK providers include mobile phone equipment manufacturers, social platforms and communication operators. Some third-party SDKs may call your device permissions and obtain your relevant information so that you can use the corresponding functions normally on different mobile devices or third-party platforms. The type of device permissions called by different third-party SDKs and the information obtained may be different, which may include obtaining your location information, reading/writing your external memory card, reading your mobile phone status and identity, viewing WLAN links, retrieval Running Apps/Bluetooth. Regarding the specific types of device permissions called by third-party SDKs, and how to access and use your personal information, we recommend that you refer to the relevant service agreements and privacy policies of the third-party SDKs. The following are specific instructions:

(5) Information that does not require consent

For the avoidance of doubt, we will collect, use or disclose your personal information without your consent to the extent and only to the extent expressly permitted by local data protection laws.

(6) Non-personal information

We may also collect other information that cannot identify a specific individual (that is, information that is not personal information), such as statistical data generated when you use the product, such as user operation behavior (including clicks, page jumps, and browsing time). The purpose of collecting this information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products or services. We aggregate this information to help us provide more useful information to our customers and understand which parts of our products and services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we combine non-personal information with personal information, such information will be treated as personal information during the period of combination.

(7) You are fully aware that we do not need to obtain your consent to collect and use personal information in the following circumstances:

1. Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations;

2. Directly related to national security and national defense security;

3. Directly related to public security, public health, and major public interests;

4. Directly related to criminal investigation, prosecution, trial and judgment execution, etc.;

5. To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the authorization and consent of the individual;

6. The personal information involved is disclosed to the public by the personal information subject on his own initiative;

7. Necessary to sign and perform a contract according to the requirements of the personal information subject;

8. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

9. Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;

10. The controller of personal information is a news unit and it is necessary for it to carry out legal news reports;

11. When the controller of personal information is an academic research institution, and it is necessary to conduct statistical or academic research for the public interest, and when it provides externally the results of academic research or descriptions, the personal information contained in the results will be de-identified. processed.

3. You can control your information

1. According to the laws and regulations of the country or region that apply to you, you have the right to request access, correction, and deletion of any personal information we hold related to you (hereinafter referred to as a request).

2. Most laws require that requests made by personal information subjects should comply with specific requirements. This privacy policy requires that your request should comply with the following circumstances:

(1) Through our dedicated request channel, and for the purpose of protecting the security of your information, your request should be in writing (unless local law explicitly recognizes oral requests);

(2) Provide sufficient information so that we can verify your identity and ensure that the requester is the subject of the requested information or a legally authorized person.

3. Once we obtain sufficient information to confirm that we can process your request, we will respond to your request within the time specified by applicable data protection laws. in particular:

(1) Based on your request and applicable legal provisions, we can provide you with a free copy of the personal information records we have collected and processed about you. If you make other requests for relevant information, we may based on relevant applicable laws and You will be charged a reasonable fee based on actual administrative costs.

(2) If you believe that any information we hold about you is incorrect or incomplete, you may request that the personal information be corrected or completed based on the purpose of use.

(3) According to your applicable laws and regulations, you may have the right to ask us to delete your personal data. We will evaluate your deletion request and, if the corresponding requirements are met, we will take appropriate steps, including technical means, to process it. When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will securely store your personal information and isolate it from any further processing. Until the backup can be purged or made anonymous. For example, according to the "E-Commerce Law of the People's Republic of China", your product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.

4. We have the right to refuse to process requests that are insubstantial/obsessively repetitive, requests that harm the privacy rights of others, extremely unrealistic requests, requests that require disproportionate technical work, requests that do not need to be granted according to local laws, and information that has already been made public. , information given under conditions of confidentiality. We may also refuse a request to delete data or to access data if we believe that aspects of it may prevent us from lawfully using the data for the anti-fraud and security purposes set out above.

(1) Cancel account

If you want to cancel your account, you can do so in Neatsvor Sweeper E. After receiving your request and confirming your identity, we will cancel the account and clear the data within 48 hours.

(2) Access, update and correct your personal information

1. You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, we will be asked to verify your identity before we process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time required by applicable data protection laws.

2. If you wish to request access to the personal information we hold or if you believe that any information we hold about you is incorrect or incomplete, please contact support@neatsvor.com .

(3) Withdrawal of consent

1. You may withdraw your consent to the collection, use or disclosure of your personal information in our possession or control by submitting a request. Depending on the specific service you are using, you can perform relevant operations by sending an email to support@neatsvor.com . We will process your request within a reasonable time after you make the request, and will no longer collect, use or disclose your personal information in accordance with your request.

2. Please note that revoking your consent will result in certain legal consequences. Depending on the scope of your withdrawal of consent for us to process your personal information, this may mean that you cannot enjoy our products and services.

4. Retention policy

We will retain personal information as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable relevant legal requirements or permissions. As long as we can reasonably conclude that retaining the personal information cannot fulfill the purposes for which it was collected, we will no longer retain the personal information, or we will eliminate the means to associate the personal information with a specific individual. If further processing is necessary for public interest, scientific, historical research or statistical purposes, we will continue to retain the relevant data, even if the further processing is not related to the original purpose of collection. In addition, under the following circumstances, we need to retain your personal information in accordance with relevant laws and regulations:

·According to the "E-Commerce Law of the People's Republic of China", your product and service information and transaction information will be kept for no less than three years from the date of completion of the transaction.

6. How your personal information is transferred globally

1. We process and back up personal information through global operations and control facilities. Currently, we have data centers in China, Germany, and the United States. Your information may be transferred to these data centers for the purposes described in this Privacy Policy and in accordance with applicable law.

2. We may also transfer your personal information to third-party service providers and business partners, therefore, your information may also be transferred to other countries or regions. The jurisdictions in which these global facilities are located may not protect personal information to the same standards as the jurisdiction in which you are located, and there may be different risks under different data protection laws. However, this does not change our commitment to adhering to this Privacy Policy and protecting your personal information.

3. The personal information we collect and generate during our operations in mainland China will be stored in data centers in mainland China, unless cross-border transmission is permitted in accordance with applicable laws.

4. If we transfer your information generated within the EU EEZ to relevant institutions or third-party service providers outside the EU EEZ, we will use the EU Standard Contractual Clauses or the General Data Protection Regulation (GDPR) The security protection mechanism specified in the transfer is carried out. You will have the right to contact us at support@neatsvor.com to learn about the security mechanisms we have in place or to request a copy of our standard contractual clauses.

5. If we need to transfer personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will do so in accordance with applicable relevant laws. In particular, we ensure that all such transfers meet the requirements of applicable local data protection laws by putting in place appropriate security safeguards.

7. Other provisions

(1) Minors

1. We believe that it is the responsibility of parents to supervise their children's use of our products and services. However, our policy does not require obtaining the personal information of minors or sending any promotional materials to such persons.

2. We will not seek or attempt to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to us without their prior consent, please contact us at support@neatsvor.com to ensure that such personal information is deleted and that the minor unsubscribes from any of our services.

(2) Priority

If you agree to the applicable User Agreement, and there is an inconsistency between such User Agreement and this Privacy Policy, this Privacy Policy will control.

(3) Updates to the privacy policy

We conduct regular reviews of our Privacy Policy and may update this Privacy Policy to reflect changes to our information practices. If we make material changes to this privacy policy, we will notify you via mobile terminals so that you can understand the information we collect and how we use it. Such privacy policy changes will apply beginning on the effective date specified in the notice. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of Neatsvor Smart Sweeper will be deemed acceptance of the updated Privacy Policy. When we collect more personal information from you or we wish to use or disclose your personal information for a new purpose, we will obtain your consent again.

8. Third-party websites and services

Our Privacy Policy does not apply to products or services provided by third parties. Depending on the products or services of our company you use, they may include third-party products or services involving location and other types. Some of them will be provided in the form of links to third-party websites, and some will be provided in the form of SDKs, APIs, etc. access. When you use these products or services, your information may also be collected. Therefore, we strongly recommend that you take the time to read that third party's privacy policy as much as you read ours. We are not responsible for, and have no control over, how third parties use the personal information they collect from you. Our Privacy Policy does not apply to third parties linked through our Services.

9. Contact us

If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us at the following address and mention "Privacy Policy":

Software developer: Hangzhou Jumei E-Commerce Co., Ltd.

Postal code: 310013
Software developer email : support@neatsvor.com